Terms of Service

Last updated: October 2026

These terms explain how Hostkeyper's website and short-term rental cleaning services work, and what we and our clients agree to.

1. About these terms

These terms apply to your use of hostkeyper.com and to the cleaning and property care services Hostkeyper provides to short-term rental hosts, property managers and operators. By using our website or booking a service, you agree to these terms.

2. Our services

Hostkeyper provides turnover cleaning, laundry, restocking, inspections, light maintenance, trash valet, pool and patio care, deep cleaning, errands and related property care for short-term and vacation rentals. Hostkeyper does not manage your listing, set your rental prices or collect your rental income unless we agree to that in writing.

3. Booking and scheduling

• Book services through our online booking system or by contacting us.
• Cleans booked at least 24 hours in advance are guaranteed. We will try to accommodate requests made with less notice, but cannot guarantee availability.
• Cleaners usually arrive between 11 AM and 3 PM. Because of traffic and scheduling, we cannot guarantee an exact start time, but we work to finish before your guest's check-in.
• We aim to send the same cleaners to your home, and every home has a backup cleaner.

4. Prices and payment

• Turnover cleans are priced at a flat rate based on the number of bedrooms and bathrooms. Add-ons such as same-day turnovers, pet hair removal, deep cleaning, errands and homes not cleaned in over 30 days cost extra.
• We will tell you before adding any extra charge, and we only add it after you approve it.
• Supplies we buy for you are billed at cost.
• Prices may change. We will give you notice before new prices apply to your bookings.
• Payment is due as shown in our booking system.

5. Cancellations and guest extensions

If your guest extends their stay or you need to cancel, tell us at least 2 hours before the clean is scheduled to start. If our team is already on the way or has arrived, a $30 fee per cleaner applies.

6. Access, supplies and your property

• You agree to give us safe access to the property at the scheduled time, including working door codes or keys.
• Our cleaners bring their own equipment and cleaning products. Unless we agree otherwise, you provide guest consumables, dish soap and laundry detergent.
• Tell us about anything unusual in your home, such as fragile items, special surfaces or areas we should not enter.

7. Reporting, damage and insurance

• We report damage, maintenance issues and low supplies we notice, with photos when possible.
• Hostkeyper is insured and bonded. If you believe our team caused damage, tell us within 48 hours of the clean so we can review it.
• We are not responsible for damage caused by guests, normal wear and tear, or pre-existing conditions.

8. Guarantees

Our 5-Star Cleanliness Guarantee and done-before-check-in guarantee are described on our Guarantee Terms page.

9. Partner referrals

In cities where Hostkeyper does not operate directly, we may introduce you to an independent cleaning company in our Partner Network. Partner companies are independent businesses, not Hostkeyper employees. We vet partners, but your agreement for those services is with the partner company.

10. Website content

The content on hostkeyper.com, including text, images, checklists and logos, belongs to Hostkeyper. You may use our free checklist for your own rentals, but you may not resell or republish our content without permission. Articles on our website are general information, not legal or financial advice.

11. Limitation of liability

To the extent allowed by law, Hostkeyper's total liability for any claim related to a service is limited to the amount you paid for that service, except where the law does not allow this limit. We are not liable for indirect losses such as lost bookings or lost rental income, except as provided in our written guarantees.

12. Governing law

These terms are governed by the laws of the State of Texas.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Continuing to use our website or services after a change means you accept the updated terms.